We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
5 Year Warranty
Our 5 year warranty, is available on selected products that show the 5 year warranty label.
The warranty covers any kind of physical damage to your product. It does not cover loss or theft. The customer needs to still be in possession of the product when filing a claim.
When filing a claim,the Customer will receive the same product (same model and same color as the original order). If the product no longer exists on our website, the Customer will receive a voucher of the amount they originally paid for the product.
The replacement product is shipped to the Customer after the Customer pays the shipping fees. If the customer simultaneously orders additional products that grant free shipping, the replacement product will be added to the order at no cost, saving them the shipping cost.
The Customer can file one claim per 12 months after a 2 month waiting period.
How to file a claim:
The Customer can file a claim by emailing a picture of the damage, the original invoice and the original order number to email@example.com or by contacting us on the chat on our website https://loucalifornia.com